Legal
Refund Policy – KITAP Bali
We are committed to providing transparent, high-quality service, guiding you through the complexities of Indonesian immigration. This Refund Policy details the conditions for refunds on our services. We urge all clients to review it carefully.
Welcome to KITAP Bali, your dedicated partner for Indonesia visa consulting services via kitapbali.com. We are committed to providing transparent, high-quality service, guiding you through the complexities of Indonesian immigration. This Refund Policy details the conditions for refunds on our services. We urge all clients to review it carefully. While we strive for smooth application processes, the final decision on any visa application rests solely with Indonesian immigration authorities.
01 Refunds On Our Service Fees
Generally, fees paid for services rendered by KITAP Bali are non-refundable, especially once work on your application has commenced, documents have been processed, or advice has been provided. Refunds, if applicable, will be processed according to the specific terms outlined in our Refund Policy, taking into account the extent of services already provided and any administrative costs incurred.
02 What Our Fees Cover
Our fees are for the services rendered in assisting you with the application process, not for the outcome of the application. Our service fees cover the professional assistance provided by KITAP Bali and do not include any government application fees, visa fees, levies, third-party costs (e.g. translation, notarization, medical checks), or courier charges, which are your sole responsibility and must be paid separately.
03 Application Outcomes
KITAP Bali acts solely as a consultant and facilitator. We do not issue visas, nor do we have any authority to influence or guarantee the approval of any visa or immigration application. The final decision on all applications rests solely with the Indonesian government, its immigration department, and other relevant agencies. We cannot be held responsible for any delays, rejections, or changes in government policy that may affect your application outcome.
04 Requesting The Full Written Policy
Our comprehensive refund policy is detailed in a separate document. We encourage you to review it thoroughly before engaging our Services. Message the desk on WhatsApp or email and we will send you the current written policy that applies to your case before you pay anything.
Before You Engage Us
Request The Full Written Policy
We encourage you to review our comprehensive refund policy thoroughly before engaging our Services. Ask us for it and we will send the version that applies to your case.
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